Q: Are there any other fees in addition to the rates?
A: The only additional charges are a $49 linen fee that our rental agent charges to provide guests with fresh sanitized linens and Florida accommodations tax (11%). We don't charge "hidden" fees for booking, cleaning, etc.

Q: What is your deposit & cancellation policy?
A: All financial transactions are securely handled by a professional rental agency listed with the Sanibel Captiva Chamber of Commerce. We require a deposit of $250 or 20% of the total booking, whichever is greater and final payment is due 60 days prior to arrival. Guests may cancel up to 60 days before arrival and receive a full refund of their deposit. Guests who cancel within sixty days of arrival may forfeit all prepayments unless the unit is rebooked for the identical time period and rate. We suggest and can provide optional trip insurance to protect you from loss if you must cancel for a covered circumstance such as illness or hurricane. Additionally we strongly recommend taking out a "cancel for any reason" option which can provide you with protection for most of your investment if you need to cancel for non-covered reasons such as change in work hours/status, bad weather, poor beach conditions due to natural or man-made events, etc. We cannot provide refunds for these or other situations outside our control.

Q: Do you accept credit cards?
A: We accept all major credit cards for deposits only. Personal checks, wire transfers and money orders may be used for final payment.

Q: Is your unit recently updated?
A: The entire unit was renovated in 2004 including brand new kitchen and baths. This past year we purchased new beds & living room furniture, new carpeting throughout, new patio furniture and three flat-screen TV's. We use the condo ourselves off and on throughout the year and keep it updated. We want to enjoy it as much as you!

Q: Is there on-site maintenance and management?
A: For your safety and convenience we exclusively contract with an on-island rental agency that has many years of exceptional experience managing rental properties. As members of the Sanibel Captiva Vacation Rental Managers Association, they are pledged to provide the highest standards of customer service and will only represent high quality accommodations. This relationship assures you of hotel-level cleaning standards, secure handling of financial matters, and an on-island representative to assist you in the event that routine or emergency maintenance or repairs are needed.

Q: What should we bring with us?
A: We try to provide everything your family will need for a relaxing vacation including games and beach toys. Our kitchen is fully stocked including starter kits containing dishwasher and laundry detergent and sponges. Although we provide beach towels they sometimes disappear and so you might want to bring a couple along just in case. Inexpensive ones can be purchased on-island at the supermarkets if the need arises. If you plan on renting bikes, the two main companies- Billy's and Finnemores- both provide helmets and locks. There is currently no computer available for guests but if you bring your laptop we do have free wireless internet in the condo. And remember: This is sub-tropical Florida. Bring sunblock. And insect repellent wouldn't be a bad idea just in case- usually a dusk or dawn risk but you never know!

Q: Do you have any special rates or promotions?
A: We offer the following special programs:

• We offer a 10% discount for last-minute bookings.
• We have a referral rewards program. Refer a friend or relative to us and receive a $100 credit towards a future stay with us when they book and stay with us for a week or more.
• Returning guests are offered last year's rates on next year's bookings. We want to pass on the savings when you book directly with us!

Q: When is check in/out?
A: Check in is after 3PM. There is a lock box available for late check-ins. Check out is at 10AM

Q: Do you rent cribs, etc?
A: We can arrange rentals for most every need including cribs, high chairs, beach umbrellas, daily maid service, trip insurance, etc. Contact us for more details.